It’s January 10, 2015 and I’m coming back home and looking at a Comcast bill that is giving us nothing of what we were promised in December.
We called Comcast in December 2015. We called because:
1. We were being billed for a Arris cable modem we owned (see my previous Comcast article).
2. We wanted to get a cheaper plan (Bundle) than the one we currently had.
After some conversations with the billing agents, we had them check for how long we had been billed for our cable modem. It had been a year. We were promised a $115 rebate on our misbilling on our next bill.
Our next bill has arrived. No such rebate in sight.
The fellow who “fixed” our cable modem issue then set us up with a lady who promised a bundle that would have been about $20-$30 cheaper than the bundle we had at the time.
But looking at the bill, the plan we are on now is actually $30 more expensive.
This kind of incompetence has been “par for the course” over the last few days. The same lady who gave us a ‘cheaper plan’ set us up with a new DVR. But when calling about the DVR, Comcast said we had 5 devices in our house. No, we have 3. One in an upstairs bedroom, one in a living room, and one in a basement. If Comcast can’t keep straight what devices are in my house, how can they properly bill us?
This is going to be living hell. It will take many man hours to straighten out. If we don’t get the rebate we deserve and were promised, I’m thinking small claims court. Maybe if we sue the company, we can get part of the money they’ve taken from us without cause.
Food Near Snellville 
January 11, 2016 at 2:25 pm
Called Comcast, and a lady named Sharika appears to be helping. If I get a call back tomorrow, I’ll know for sure.
January 12, 2016 at 5:40 am
I LOATHE Comcast and where we live it’s our only choice (horray for a monopoly of the most craptastic kind!). What I have taken to doing when I have to speak with them because of a problem (always problems!) I now not only take detailed notes, but I call them from our home phone while taping the conversation on my cell phone, because the CSRs lie. I hate to accuse them of lying, but that’s why I tape ALL Comcast conversations now. That being said, I told my husband that the next time I am washing my hands of the whole 20 year long saga of bulls*it and taking their equipment back to them. T-Mobile now provides us with enough data, and fast enough, that I can tell Comcast to go jump in a lake. If *he* wants to deal with them, that’s fine with me, but I have had enough being jerked around by THE world’s worst company.